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Careers

Current Openings

IT

Peoplesoft - Senior Consultant (5+ years' experience)

The Senior Programmer/Analyst builds and customizes solutions based on user and business needs. Provides production support to end users, participates in the analysis and recommendation of technical solutions on a variety of information system issues and review, analyze and modify systems as directed. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected in designing solutions with consideration of best practices and company policy.

Required Skills

  • 5+ years of experience developing and/or modify PeopleSoft objects using PeopleTools such as People Code, Application Engine programs, Pages, Components, Table set-up, configuration, and layout, as required.
  • Develop and modify reports in PeopleSoft modules using the following: SQL, SQR, Crystal, NVision and PS-Query.
  • PeopleSoft Technical Projects experience with in-depth knowledge of business technology—PeopleSoft Financial modules such as GL, AP, AR, and Billing.

Preferred Skills

  • Develop solutions utilizing Integration Tools and Integration Broker Transformations.
  • Experience and functional knowledge with NA Core HR and Base Benefits for HRMS.

Send your resume to CCICareers@crosscountry.com

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ITES

Process Associate I (0-3 years' experience)

This Process Associate - I position is to ensure that the data entry process is done daily at CCI, with maximum accuracy & on time. This person will work with the ITES Lead.

Principal Duties And Responsibilities

  • To perform Data Entry Operations accurately & on time.
  • Document all transactions completed in a day & provide daily reports to the lead.
  • Make significant contribution towards collecting metrics on processes.
  • Maintain positive and cooperative working relationships with all.
  • Collaborate with the team to achieve common goals.
  • Communicate with internal and external customers to resolve issues, questions and concerns swiftly.

Knowledge, Skills and Abilities Required

  • Should have basic knowledge of computers.
  • Should have excellent typing skills.
  • Should have good spoken & written communication skills.
  • Should have working knowledge of Word, Excel & Outlook.
  • Should have good analytical & observation skills.
  • Should be good in documentation & in collecting transaction metrics.
  • Should show attention to details & be a consistent performer.
  • Preferably should have worked in a BPO/ITES back office setup for at least 1 year.

Send your resume to CCICareers@crosscountry.com

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Process Lead (4+ years' experience)

This Process Lead position is to oversee the daily data entry process at CCI and manage a team of process associates. This position will ensure that the SLA’s pertaining to the different processes is met and all issues are resolved in a satisfactory, timely and professional manner. The lead would also need to make process improvements over a period of time using Six Sigma tools and provide timely reports to the management.

Principal Duties And Responsibilities

  • Supervise the work of the process associates.
  • Monitor the workload of the operation & schedule the task for the team accordingly. Should be able to set target for the team & achieve it.
  • Train, motivate & evaluate the performance of the data entry operators and ensure the accuracy of the records entered.
  • Consistently and effectively communicates with the management on performance standard levels & on all issues regarding quality, training, policy, procedures & staff issues.
  • Responsible for building and maintaining relationships at all levels of the client organization.
  • Prepare and send daily, weekly & monthly reports to the client on a timely basis.
  • Forecasting current and new business opportunities within the assigned territory.
  • Responsible for active involvement and facilitation of resolution with internal and external customer problems and concerns.
  • Identify resource needs & get proper resources recruited.
  • Make significant contribution towards collecting metrics on processes & use six sigma or equivalent techniques for process improvements.
  • Monitor the service desk for any tickets raised against the ITES team & get it resolved as per the SLA.
  • Should be able to handle different processes at a time & meet the targets as specified in the SLA.
  • Should be able to understand, document and transition a process from offsite to onsite.
  • Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.

Knowledge, Skills and Abilities Required

  • Preferably should have worked in a BPO/ITES setup for at least 4 years & have worked in a lead position for 1 year.
  • Should have excellent spoken & written communication skills.
  • Should have good knowledge of Microsoft Office & familiar with Internet.
  • Preferably should have experience of transitioning at least one process and rolling it out smoothly.
  • Should be a team player & work in a respectful, supportive manner with all team mates.
  • Should have strong analytical skills & take initiatives to improve the processes.
  • Should be good in documentation & preparing reports.
  • Should show attention to details & be a consistent performer.

Send your resume to CCICareers@crosscountry.com

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Application Support Engineer (5+ years' experience)

The Application Support Engineer will direct, coordinate, and manage the support to our valued clients. This position is responsible for establishing and improving an off shore application support model that will handle application specific routine tickets for the IT Service Desk. The incumbent will be required to use the incident management system, meet / exceed the IT Support SLAs, escalate issues and recommend incident management system improvements. The incumbent must also be able to provide leadership abilities to manage staffing issues and establish leadership as the primary liaison between employees, executives and contractors.

Principal Duties And Responsibilities

  • Oversee 100% of the requests, incidents and problems related to application support.
  • Manages and coordinates urgent and complicated application support issues. Act as escalation point for all requests and incidents.
  • Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization.
  • Determine root cause of issues and communicate appropriately to internal and external customers.
  • Train, coach and mentor Application Support team members including career development.
  • Oversee staff activities.
  • Builds/obtains training materials for supported applications and ensure support staff are adequately trained.
  • Schedule employees working times and provide backup support when required. Establish coverage requirements for planned and unplanned absences.
  • Interact with internal and external customers.
  • Provide data of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed reports.
  • Monitor and manage phone queue (participating in escalated calls as needed).
  • Oversee Solutions repository and ensure top quality solutions are available to the staff.
  • Develops Service and Business Level Agreements to set expectations and measure performance.
  • Develops an effective and workable framework for managing and improving application support in the organization.
  • Advise management on situations that may require additional client support or escalation.
  • Review survey feedback to improve services, tools and support experience.

Knowledge, Skills and Abilities Required

  • 5+ years' experience supervising, managing and building a diverse IT application support team.
  • 5+ years' experience supporting general business applications related to finance, HR, payroll, learning management, etc.
  • Experience with supporting Peoplesoft, Great Plains, Ceridian, Salesforce and/or SharePoint preferred.
  • Experience providing support on an in-house built application required.
  • 5+ years' experience with Microsoft Office tools; Excel, Word, PowerPoint, Visio, Project.
  • Very strong and expert level customer service skills.
  • Excellent interpersonal, written, and oral communication and presentation skills.
  • Highly self-motivated and directed, with keen attention to detail.
  • Able to effectively prioritize tasks.
  • Able to quickly learn how to use new systems and provide support.
  • Effective staff management and development.
  • Excellent writing and verbal communication skills.
  • Excellent customer service focus and analytical problem solving abilities.
  • Exhibit high degree of ingenuity, creativity, and resourcefulness.

Send your resume to CCICareers@crosscountry.com

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