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Current Openings


Process Lead (3 Positions , 4+ years' experience)

This Process Lead position is to oversee the daily data entry process at CCI and manage a team of process associates. This position will ensure that the SLA’s pertaining to the different processes is met and all issues are resolved in a satisfactory, timely and professional manner. The lead would also need to make process improvements over a period of time using Six Sigma tools and provide timely reports to the management.

Principal Duties And Responsibilities

  • Supervise the work of the process associates.
  • Monitor the workload of the operation & schedule the task for the team accordingly. Should be able to set target for the team & achieve it.
  • Train, motivate & evaluate the performance of the data entry operators and ensure the accuracy of the records entered.
  • Consistently and effectively communicates with the management on performance standard levels & on all issues regarding quality, training, policy, procedures & staff issues.
  • Responsible for building and maintaining relationships at all levels of the client organization.
  • Prepare and send daily, weekly & monthly reports to the client on a timely basis.
  • Forecasting current and new business opportunities within the assigned territory.
  • Responsible for active involvement and facilitation of resolution with internal and external customer problems and concerns.
  • Identify resource needs & get proper resources recruited.
  • Make significant contribution towards collecting metrics on processes & use six sigma or equivalent techniques for process improvements.
  • Monitor the service desk for any tickets raised against the ITES team & get it resolved as per the SLA.
  • Should be able to handle different processes at a time & meet the targets as specified in the SLA.
  • Should be able to understand, document and transition a process from offsite to onsite.
  • Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.

Knowledge, Skills and Abilities Required

  • Preferably should have worked in a BPO/ITES setup for at least 4 years & have worked in a lead position for 1 year.
  • Should have excellent spoken & written communication skills.
  • Should have good knowledge of Microsoft Office & familiar with Internet.
  • Preferably should have experience of transitioning at least one process and rolling it out smoothly.
  • Should be a team player & work in a respectful, supportive manner with all team mates.
  • Should have strong analytical skills & take initiatives to improve the processes.
  • Should be good in documentation & preparing reports.
  • Should show attention to details & be a consistent performer.

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Customer Service Specialist

The primary responsibilities as the Process Analyst is independently sourcing, recruiting, screening and assisting to secure professionals for field positions while consistently meeting company needs and goals. Utilize proactive and non-traditional recruitment methods to seek out employees in the most cost efficient approaches. The Process Analyst will be responsible for assisting TAG and Recruiters their management of reviewing candidates.

Principal Duties And Responsibilities

  • Determine candidate’s eligibility to be employed through Cross Country by reviewing applications and setting up credential prescreen.
  • Investigate potential nurse candidate’s background history for legal issues that would make the candidate ineligible for hire.
  • Profile and qualify all initial contacts including but not limited to: incoming sales emails, ichat, searching job boards, referrals, convention and Internet leads.
  • Utilize pro-active and non-traditional recruitment techniques to aggressively prospect candidates profiling to fill specific needs as directed by TAG.
  • Meet established production benchmarks.
  • Provide prospects with brief descriptions of the specific brand, its reputation and opportunities; develop required knowledge of competitor and competitor’s offerings.
  • Prioritize and follow-up on all prospects to recruit qualified candidates
  • Sell referral bonus to obtain referrals from prospects.


  • Minimum 1 -2 years sales or strong customer service experience required, recruitment experience will be an added advantage.
  • Graduation or Post Graduate (from any stream) is required.


  • Ability to listen and communicate effectively.
  • Ability to multi-task in a fast-paced interdependent team environment.
  • Ability to learn and apply specific knowledge and technology necessary for the job: company and departmental services, policies, procedures and work processes.
  • Ability to meet work and productivity quotas and objectives through effective time management; produce thorough, accurate, and reliable work.


  • Demonstrate excellent customer service including treating others with courtesy, respect, and dignity and responding to requests in a timely manner.
  • Demonstrate cooperation and teamwork to support team goals through coverage for teammates and problem resolution.
  • Demonstrate adaptability and flexibility in adjusting to organizational changes.
  • Demonstrates company loyalty by promoting the company image and offering suggestions for improvement.
  • Demonstrates dependability, accountability, and initiative such as self-motivation.


  • Good organizational skills.
  • Excellent communication skills: verbal and written

Physical Demands of the Job

  • Must be able to move in shift as per the business requirements.

Psychological Demands

  • Must be able to work in an extremely fast paced, highly competitive, environment while maintaining customer focus. Moderately stressful with constantly changing demands and conflicting assignments. Must be able to accept direction from different teammates, deal with uncooperative or difficult individuals in a professional, calm, courteous manner.

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